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FAQ

Frequently asked questions

How much will you offer for my house?

Upstix will offer up to 87% of the market value. This is to cover all costs and associated fees in purchasing, holding, and selling the property. We also take on the risk that we may sell your property for less than anticipated.

How do I know the offer is fair?

UPSTIX has been founded on many years of residential property experience. Our people are passionate about making buying and selling houses as simple as possible. We deliver data-driven valuations and cash offers, and superior customer service. We always use an independent agent to validate our valuation, and our cash offer is typically an 11% discount on the current market value. We will always be transparent with you, sharing our valuations to show how we calculated our cash offer.

How quickly will I receive my payment?

We can complete your property transaction in as little as seven days. So you can feel safe in the knowledge that you’ll receive your payment directly into your bank account on the same day as you complete. This is what we mean when we say no one moves faster than UPSTIX.

I’m about to be repossessed. Is it too late to sell to UPSTIX and stop the repossession?

No, it’s not too late to stop a repossession. In fact, your UPSTIX solicitor can let your lender know that we are buying your property and halt any further action – for full peace of mind.

Are there any hidden fees or charges?

We are upfront and transparent from day one – there are no hidden fees or charges.

What type of property do you buy?

We will consider buying any type of property in any condition, including leasehold, high rise, refurbishment, ex-local authority, and buy-to-let. You don’t need to do any work or redecorating to your property – we take it just as it is, so you can focus on moving forward.

Are UPSTIX direct buyers or middle-men?

We are direct buyers and have institutionally-backed funds available to act fast. Unlike some other companies, we do not rely on third-party investors, which can be unreliable and unpredictable.

Will I need a solicitor?

Yes, you will need to instruct a solicitor to act on your behalf. However, we can help you with this process by providing you with our reliable and reputable list of panel solicitors. These solicitors are duty-bound to act in your best interest and work closely with UPSTIX to deliver a fast service that meets your desired completion date.

Do I need to complete lots of paperwork?

Yes, you will need to instruct a solicitor to act on your behalf. However, we can help you with this process by providing you with our reliable and reputable list of panel solicitors. These solicitors are duty-bound to act in your best interest and work closely with UPSTIX to deliver a fast service that meets your desired completion date.

I want a quick sale - how long will it take?

We are fully funded cash buyers, which means we can move fast. In fact, we can complete in as little as seven days after instruction from your solicitors.

Does anybody have to know about the sale?

No, we are discreet and confidential. The only people privy to details about the sale are those directly involved in the transaction.

How quickly do I need to move out once completed?

Typically, you would vacate on the completion date. However, we are always flexible and understanding of your circumstances, and where possible, we can offer an extension.

Will I have to sign documents throughout the process?

The only paperwork you need to sign is with your solicitor dealing with the transaction on your behalf. Our process is designed to be as simple and seamless as possible.

How long will the whole process take?

UPSTIX has the ability to move fast – we can complete in as little as seven days. We will, of course, always work to your timescale and specific circumstances, and can be flexible to your needs.

Do UPSTIX buy retirement properties located in retirement communities?

Yes, absolutely. Please contact an UPSTIX team member for further information, and we’ll be happy to help.

How quickly will I get an offer?

In the majority of cases, you will receive an instant offer. Occasionally, this may take a little longer if we require further information. In this case, we will get back to you within the same working day.

My property is in poor condition. Will you still buy it?

Yes, we will consider buying homes in all conditions and locations.

Can I sell to UPSTIX if I’m currently listed with an Estate Agent?

Yes, absolutely you can.

Will I speak to the same person at UPSTIX?

Yes, you will have a dedicated UPSTIX expert to guide you through every step of the process.

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Our aim is to simplify the process of selling your home by making it quick, certain and transparent.
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